Comments on: Cancelling a FreeCreditReport.com account is an exercise in pain http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/ this is my blog where i blog Fri, 13 Jan 2012 06:53:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Wes http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-13414 Wes Tue, 26 Apr 2011 14:30:39 +0000 http://blowery.org/?p=600#comment-13414 At least you were able to cancel yours over the phone. Every time I called I was put on hold for hours, until eventually they would send me to a voicemail (which wouldn't accept a message), and say that the office was close and to call back tomorrow. This went on for weeks. Finally I bombarded them with literally hundreds of emails and they canceled my account. It wasn't fun. I love the irony of a company designed to help you repair your credit that traps you in a cycle of endless payments, and is in itself, just another credit risk. At least you were able to cancel yours over the phone. Every time I called I was put on hold for hours, until eventually they would send me to a voicemail (which wouldn’t accept a message), and say that the office was close and to call back tomorrow. This went on for weeks. Finally I bombarded them with literally hundreds of emails and they canceled my account. It wasn’t fun. I love the irony of a company designed to help you repair your credit that traps you in a cycle of endless payments, and is in itself, just another credit risk.

]]> By: Liz http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-2969 Liz Thu, 23 Apr 2009 14:35:59 +0000 http://blowery.org/?p=600#comment-2969 I just canceled mine. It was extremely easy and it took me only 5 minutes :D I sent an e-mail also just to be sure :) GOOD LUCK! I just canceled mine. It was extremely easy and it took me only 5 minutes :D I sent an e-mail also just to be sure :)

GOOD LUCK!

]]> By: trevor http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-2404 trevor Sun, 23 Nov 2008 02:44:43 +0000 http://blowery.org/?p=600#comment-2404 I was recently a victim of freecreditreport.com – Somehow they got my credit card # and charged me a total of 74.75.

I sent the following letter to

ConsumerInfo.com
Attn: Customer Care
PO Box 19729
Irvine, CA 92623-9729

Please refund me $74.75 that you have mistakenly charged me for a service I never consciously requested.

I never knew I was being charged or that I even signed up for the service for that matter.
I used a yahoo e-mail address that I never look at because it fills up with spam to the point that it is useless.

I find it hard to believe that I actually entered my credit card number online, but I may have thinking that it was a security measure. A lot of services charge your card $1 to verify the account is valid.

I spoke with 3 separate customer service representatives about my situation. The first guy just hung up on me because he couldn’t get a word in edgewise (I was not swearing, just extremely frustrated)(

The second woman was very understanding and sympathetic and did a good job easing some of my frustrations by refunding September charges.

But as I thought about it more, it really was eating away at me because I NEVER sign up for free trials that require me to voluntarily cancel. So I called you a third time and found out the exact day and time that I signed up February 25th, 2008 at 9:25 am. I accessed my credit report at 9:26 pm and never again after that. The method I used to reach your site was tagged as “search engine” so the page I landed on was not the front page where your disclosure statement is quite clear. As I recall, I used a website that linked me in to different sites directly to the request forms for the 3 credit agencies. The premise of the service was that this is totally free.

Why would I expect to be being charged for something by a company whose name says it’s free? I find your business plan extremely effective, but very unethical.

I am attaching the credit card statements that show the charges that I would like returned to me. You started charging me in April and continued until August. That’s 6 x 14.95.
I have already been refunded the last payment so I expect a refund of 14.95 x 5. That comes out to $74.75

I keep wondering? Do you not see that something is wrong with your business based on the sheer volume of people complaining about fees they were unaware of?
Please refund my $74.75 as soon as possible.

Thank you,
Trevor Jordet

They refunded me 29.90 which really made me angry, so I sent them the following letter:

Dear “free”creditreport.com,

Are you Kidding me?

What is the problem? I sent the attached letter requesting a full refund of $74.75 and you refunded me $29.90

This isn’t some third world country where you barter down your debt.

It’s like pulling teeth to get you to do the right thing!!! Give me my money back you cheating lying #%$#%$#!!!

You owe me $44.85.

I swear I will do everything in my power to let everyone know that freecreditreport.com is a scamming operation that is stealing millions of dollars daily.

You owe me
$44.85
Give me back my money!!!

Thank you,
Trevor Jordet

I sent an e-mail copy of it to Support@FreeCreditReport.com and almost instantly received this reply:

Dear Trevor Jordet:

Thank you for writing and we apologize for the inconvenience.

We have already initiated a refund of $44.85 to your account. This refund should appear on your next billing cycle.

Thank you for using FreeCreditReport.com.

Sincerely,

Beth G.
Customer Care Representative

]]> By: Bjorn Tipling http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-2366 Bjorn Tipling Fri, 14 Nov 2008 07:42:57 +0000 http://blowery.org/?p=600#comment-2366 You better make sure it is canceled. They might just have said they canceled it, and then not actually cancel. AOL did that to me. You better make sure it is canceled. They might just have said they canceled it, and then not actually cancel. AOL did that to me.

]]> By: Andrew Badera http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-2336 Andrew Badera Fri, 31 Oct 2008 15:36:46 +0000 http://blowery.org/?p=600#comment-2336 There was actually a settlement involving these guys and their predatory signup and cancellation practices a few years ago ... I think I was offered monthly monitoring as part of the settlement. I see they haven't changed much. There was actually a settlement involving these guys and their predatory signup and cancellation practices a few years ago … I think I was offered monthly monitoring as part of the settlement. I see they haven’t changed much.

]]> By: Ben http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-2334 Ben Tue, 28 Oct 2008 13:34:29 +0000 http://blowery.org/?p=600#comment-2334 They sent along an email confirming cancellation, so I'm reasonably sure it's done. Just have to watch the CC to make sure. They sent along an email confirming cancellation, so I’m reasonably sure it’s done. Just have to watch the CC to make sure.

]]> By: Ryan http://blowery.org/2008/10/27/cancelling-a-freecreditreportcom-account-is-an-exercise-in-pain/comment-page-1/#comment-2333 Ryan Tue, 28 Oct 2008 02:20:12 +0000 http://blowery.org/?p=600#comment-2333 Might be beneficial to get that in writing. -rphillips Might be beneficial to get that in writing.

-rphillips

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