Joel has an interesting piece on Inc. Magazine’s site on how Starbucks’ policies are getting rather anti-customer. I think he raises a good point, that you have to be careful that the policies that allow you run a profitable business don’t get in the way of providing the best service you can to a customer, but I was sad to see that instead of getting his coffee from a decent coffee house, he just went up the block to another Starbucks.
Though as he says, Starbucks serves the “modern adult milkshake.” Maybe a decent coffee house wouldn’t fit his needs anyway.
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